Frequently Asked Questions(FAQ)

You can reach our customer service team through the "Contact Us" section on our website or by emailing us at dreamycreamypuff11@gmail.com. We're here to help with any questions or concerns you may have.

To cancel your dessert order on My Site, please follow these steps: 1. Log in to Your Account: Visit our website and log in to your account using your registered email and password. 2. Navigate to Your Orders: Go to the "My Orders" section, which can be found in your account dashboard. 3. Select the Order: Find the specific order you wish to cancel. Click on the order number to view the order details. 4. Cancel the Order: Look for the "Cancel Order" button within the order details section. Click this button to initiate the cancellation process. 5. Confirm Cancellation: A confirmation message will pop up to verify that you wish to cancel the order. Confirm your choice by clicking "Yes, Cancel Order." Please note that orders can only be canceled within a certain timeframe, typically within 30 minutes of placing the order. If your order has already been prepared or shipped, it may not be possible to cancel it. In such cases, please contact our customer service team for assistance. They can be reached via email or our customer service phone number provided in the "Contact Us" section of our website. We hope this information helps, and we look forward to serving you again soon at My Site, where you can enjoy delicious desserts that are just a click away!

We pride ourselves on delivering exceptional quality and freshness in every dessert we offer. We source the finest ingredients from trusted suppliers to ensure that our products meet the highest standards. Each dessert is handcrafted daily by our skilled pastry chefs, ensuring that you receive the freshest products possible. We implement strict quality control processes throughout every stage of production, from ingredient selection to the final packaging, to maintain our commitment to excellence. Our dedication to quality and freshness ensures that every bite is a delightful experience you can trust.

Delivery charges are depends on how far the shipment location in the Nilai Area

Yes, our company is delighted to offer exclusive vouchers and discounts on our mouth-watering desserts. Currently, customers can enjoy a special deal available for a limited time. Simply visit our website and look for the "Special Offers" section to find the latest promotions. Don't miss out on our irresistible offers; hurry up before the deal ends! Indulge in your favorite treats while saving money—it's a delicious win-win. For more updates on future discounts and special offers, sign up for our newsletter and follow us on social media.

We offer a delightful blend of taste, quality, and value that you won't want to miss. Our dessert shop is dedicated to bringing you an array of mouth-watering treats crafted from the finest ingredients. Whether you crave something sweet to round off a meal or need a delicious treat to celebrate a special occasion, we have something for everyone. And with our current deals, there's no better time to indulge. Don't wait; visit us now and experience the exceptional flavors that My Site has to offer before the deal ends!

At My Site, we're excited to satisfy your sweet cravings! Our dessert shop is open every day, ensuring you get your favorite treats whenever you want them. Our hours are as follows: Monday to Friday from 10 AM to 9 PM, and on weekends, we're open from 11 AM to 10 PM.

Signing up for updates and special offers is easy and ensures you don't miss out on our delicious dessert deals! Follow these steps to sign up: 1. Visit our website URL. 2. Scroll down to the bottom of the homepage where you will find the "Subscribe to Our Newsletter" section. 3. Enter your email address in the provided field. 4. Click the "Subscribe" button. Once you complete these steps, you'll receive a confirmation email. Make sure to check your inbox (and spam/junk folder) and click the confirmation link to complete the sign-up process. As a subscriber, you'll be among the first to know about our latest desserts, special offers, and exclusive deals. Don't wait—sign up now and satisfy your sweet tooth with My Site's irresistible treats!

You can pay via QR payment, online banking or cash.

Ordering your favorite desserts is simple and convenient. Follow these steps to place your order: a 1. Visit Our Website: Go to www.MySiteDesserts.com. 2. Browse Our Menu: Explore our wide range of delectable desserts, including cakes, pastries, cookies, and more. 3. Select Your Items: Click on the items you wish to order and add them to your cart. Don’t forget to check out our special deals! 4. Review Your Order: Once you've added all the items you want to your cart, review your order to ensure everything is correct. 5. Proceed to Checkout: Click on the checkout button. If you’re a new customer, you’ll need to sign up; returning customers can simply log in. 6. Enter Delivery Details: Provide the required delivery information or choose our store pick-up option. 7. Choose Payment Method: We accept various payment methods including credit/debit cards, PayPal, and more for your convenience. 8. Place Order: Verify all the details and click on "Place Order" to complete your purchase. After placing your order, you will receive a confirmation email with your order details and an estimated delivery time. If you have any questions or need assistance, our customer service team is here to help. Enjoy your delicious desserts and hurry up before the deal ends!

At My Site, we understand the importance of always having your favorite desserts available, which is why we restock our products daily. Hurry up and visit us before your favorite treats are gone!